• End-User Computing Solution Engineer

    Job Location USA-NC-Raleigh
    Requisition ID
    # of Openings
    Job Function
    Information Technology
    Security Clearance Level
    Full/Part Time
    Full Time
  • Job Description

    General Dynamics Information Technology provides information technology, systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. Our company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.


    We have an immediate need for an End-User Computing Solution Engineer to support a large enterprise virtual desktop infrastructure.  In this capacity, you will provide technical leadership in the design, installation, upgrade, configuration, and implementation of VMware’s End-User Computing (EUC) products including but not limited to Horizon View, App Volumes, User Environment Manager, Workspace ONE, ThinApp, and vRealize Operations for Horizon. This position will be located in Raleigh, NC and is on-site with no telecommute possibilities.


    Responsibilities include, but are not limited to:

    • Operational support of all Windows system administration within the EUC space including Windows Server and Windows Desktop Operating systems
    • Deploy and maintain secure desktop images in the VMware virtual desktop Infrastructure in accordance with policies and industry standards
    • Centrally store, manage, and maintain user preferences and data
    • Manage and maintain VMware AppVolumes managers, databases, App Stacks and writable volumes
    • The selected individual will work independently with minimal supervision or as part of a team
    • May be required to create time sensitive deliverables
    • May lead project teams within assigned unit develop, plan and manage project tasks
    • Participate in the preparation of materials and oral presentations for customers and management
    • Play a lead role in meetings relating to specific technical projects or tasks
    • Respond promptly to incidents in ServiceNow
    • Will be assigned responsibility for advanced technical issues in the environment for problem resolution
    • Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with the team members
    • Define, monitor, optimize, and troubleshoot system performance of all EUC systems

    This program only accepts US citizens and/or Green Card Holders.  The security clearance for this program requires the selected candidate to have resided in the US for the past five years and not have left the country for longer than 90 consecutive days.



    • Bachelor’s Degree and minimum 5 years of experience OR 4 years of additional experience



    • 5+ years of related experience
    • MUST have direct experience installing, configuring, and managing VMware software products including but not limited to Horizon View, App Volumes, User Environment Manager, Workspace ONE, ThinApp, and vRealize Operations for Horizon
    • Basic understanding of data center networking (TCP/IP, switching/routing, ports and protocols, firewall concepts, load-balancing)
    • Strong, demonstrable scripting experience in one or more of the following: PowerShell, VBScript, C++, Unix Shell, Python, Perl, Ruby, JavaScript, etc.
    • Basic understanding of storage protocols (e.g. NFS, SMB, S3, FC, iSCSI, NVMe)
    • Good knowledge of Active Directory, DHCP, DNS, Group Policy
    • Knowledge of MS Windows desktop operating systems including Windows 10 and MS Server 2012 & 2012 R2
    • Knowledge of MS database server SQL Server 2008 R2, 2012, 2012 R2 or 2014
    • Experience with hardening and improving the security of Windows operating systems and hardware platforms, local area networks, wide area networks, messaging, and client-server applications
    • Ability to develop and maintain IT documentation
    • Comfortable working in and making registry edits
    • Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in the last 5 years
    • Must have resided in the US for the last 5 years
    Qualifications preferred:
    • A current VMware Certification (preferably a VCP6-DTM or VCP7-DTM or VCAP6-DTM or VCAP7-DTM)
    • Strong background in Desktop Virtualization: VMware vSphere, VMware Horizon, Citrix; Microsoft RDS
    • Dell Wyse Configuration Manager experience and knowledge
    • Experience working in a large enterprise environment
    • Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration
    • Knowledge of MSI and Windows Installer technologies for creating ThinApps and App Stacks

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.







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