General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.
This is a telework position. Onsite support will be required as requested by customer.
The Desktop Support SME manages and directs the day-to-day operations of Desktop Support Technicians as well as manages all Tier II and Tier III efforts across the program. The position serves as the main Tier II/III support interface with end-users ensuring timely and proactive resolution of IT service requests and problems.
Other responsibilities include:
1) Bachelors Degree in computer science or a related technical discipline
2) Masters Degree preferred
1) Over 15 years of experience in Desktop Support and IT Service Delivery Management
2) Certification desired: PMP or PgMP or DAWIA P/PM Level 3 or FAC P/PM Level III
3) Extensive IT Service Delivery Management experience managing and leading IT operations (Tiers I, II and III) across multiple and geographically dispersed sites
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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