The candidate will be responsible for the Client Services group in the Office of the CIO, which consists of Field Services Support (FSS), Customer Service Management (CSM), and the GDIT Service Desk (SD). The candidate must be able to develop and implement effective execution and transformational strategies that can adapt to a rapidly changing environment. Must have proven people skills to manage a distributed staff of 150+ technicians across the CONUS with day-to-day operational service delivery requirements across GDIT Divisions, Programs and HQ.
This role is uniquely positioned for success in two ways 1) As a visionary leader to drive transformational change and culture as the Face of IT engaging customers all across the NewGDIT and 2) Leverage technical experience and capabilities for operational excellence delivering information system solutions and collaborative technical support across 200+ locations and functional service areas. The ideal candidate understands
Specific responsibilities include:
of information system capabilities
12-15 years of related information systems experience, including management experience.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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