Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential job functions
- Active TS/SCI clearance required (CI poly preferred or must be able to obtain)
- Must possess IAT II certification (CCNA Security, CySa +, GICSP, GSEC, Security + ce, SSCP, CASP CE, CCNP Security, CISA, CISSP, GCED or GCIH)
1. Requires a High School Diploma or GED.
2. Associate's Degree preferred.
1-3 years of directly related experience supporting help desk operations or customer service.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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