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Service Desk Lead-TS SCI required

Service Desk Lead-TS SCI required

Requisition ID 
# of Openings 
Job Location 
USA-VA-Ft Belvoir
Job Function 
Information Technology
Security Clearance Level 
Top Secret/SCI with Polygraph
Full/Part Time 
Full Time

More information about this job

Job Description



GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM) in Alexandria VA. Under the Enterprise Service Desk task order, the INSCOM IT Service Desk will provide 24/7 critical mission C4IM support for HQ INSCOM, its tenant organizations (i.e. 1st IO Command, ARCYBER and Trojan). The INSCOM IT Service Desk is the single entry point for all incoming trouble calls relating to all C4IM system owned IT assets within HQ INSCOM and its tenant organizations.

Principal Duties and Responsibilities:


An INSCOM ESD Service Desk Lead:

  • Leads a team of Service Desk specialists who provides troubleshooting and technical support to customers with hardware, software, and application problems.
  • Possesses good customer service skills including verbal, interpersonal, and written communication.
  • Provides priority support for Senior Civilian, Military, and VIP users.
  • Has experience interacting with senior leadership
  • Has working knowledge of networks and connectivity of desktop systems.
  • Has good leadership and motivation skills to lead a team of Service Desk specialists.
  • Works through various types Tier III issues with telephone assist
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in Service Desk Operations
  • Produces weekly and monthly metric reports on ticket and service request resolutions.


Desirable Skills / Experience:

  • Has experience in participating in the employee appraisal process, and providing training and staff development
  • Experience working with Remedy or similar ticketing systems.
  • Provides advanced problem identification and resolution including networks, systems, and application support.


Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.



5-8 years of directly related experience supporting help desk operations.



  • Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE or equivalent
  • Desired: Computing Environment (CE) Certification such as CompTIA A+, or CompTIA Network+, as is experience with networking and operating systems (Unix/Linux,Windows).


  • Additional:


  •  Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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