Represent the customer and company as the face/voice of service for customers in need. Install, Operate and Maintain Video Teleconference (VTC) equipment and schedule VTC sessions. Take initiative to adapt to changing requirements and provide top level service. Manage and maintain status of Incident and Change Management System. Coordinates priorities with numerous functional areas to ensure timely resolution of customer issues and problems. Acts as a primary interface for both internal and external costumers. Perform troubleshooting and problem resolution for multiple locations and networks. Manage user accounts in Microsoft Windows 2012 Server environment. Support both classified and unclassified networks. Modifies group membership, user profiles. Create and modify e-mail accounts, distribution lists and manage local and global groups.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
-3-5 years of directly related experience supporting help desk operations
-Analytic skills to determine root cause of issue and customer requests
-Attention to detail
-Strong customer service skills
-Strong oral and written communication skills
-ITIL V3 Foundations Certification desired, DoD compliance 8570 applies
-Windows 7/10 Operating Systems
-Understanding Familiarity with Microsoft Active Directory / Exchange
Microsoft Office / Outlook
-Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
-Help Desk Institute (HDI) Certification (prefered)
-Security Plus Certification (required)
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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