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Systems Administrator

Systems Administrator

Requisition ID 
2017-33417
# of Openings 
1
Job Location 
USA-NM-Cannon AFB
Job Function 
Information Technology
Security Clearance Level 
Top Secret/SCI
Full/Part Time 
Full Time

More information about this job

Job Description

Position: 

Location is at Cannon Air Force Base. General System Administrator – Associate, reports directly to an assigned Senior Admin that receives technical guidance and instruction from Data Center Senior Systems Engineer and Service Operations Manager.  The ideal candidate is a proactive learner and problem solver to fix root causes in order to prevent recurrence. 

Functional Responsibility:

Remediates assigned Tier 1/2 incidents or service requests from the Incident Manager, performs daily physical and virtual server maintenance.  Will also perform Remote Desktop Services Support Administration support to include managing performance and tuning Windows Terminal Server/Remote Desktop Services.  May serve as touch labor at direction of IaaS Storage Administrator on daily backups, restores and data recovery from back-ups or storage.

Specific Responsibilities:

  • Resolves escalated customer issues and manages escalations further to internal support.
  • Performs data restorations for server, file system and or databases upon customer request
  • Organizes regular audits of backup configurations to ensure quality of service
  • Proactively looks to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide customer service which meets or exceeds established Service Level agreements
  • Provides training, troubleshooting, technical advice and direction to other members of the team
  • Communicates in a clear and concise manner to include written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.

Education

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

Certification Required:  Security+

Certification Desired: MCSA Server 2012

Qualifications

Minimum 2 years’ experience:

  • System administration experience; server 2012 experience is required
  • Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment
  • Knowledge of vmWare, Active Directory, print services, personal / share storage on NetApp and EMC and managing of permissions
  • Scripting experience automating administrative tasks, configuration of tasks, AD management, monitoring work flows and application management preferred
  • Microsoft Operations Management Suite (OMS) preferred
  • Resolving escalated customer issues and managing escalations further to resolution; use of remedy is preferrered

 

 Core Hours: M-F; ~7:30 AM – 4:30 PM.  Limited rotating on-call duty.

 
 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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