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Lead Help Desk Technician TS.SCI Required

Lead Help Desk Technician TS.SCI Required

Requisition ID 
2017-33380
# of Openings 
2
Job Location 
USA-VA-Ft Belvoir
Job Function 
Information Technology
Security Clearance Level 
Top Secret/SCI
Full/Part Time 
Full Time

More information about this job

Job Description

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
  • Possesses comprehensive knowledge of desktop operating systems and applications

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

{High School diploma/GED with 9-years of related experience, or Associate's degree with 7-years of experience, or Bachelor's degree with 4-years of experience.}

 

Qualifications

  • 5-8 years of directly related experience supporting help desk operations.
  • 2 years demonstrated experience managing content and look/feel of SharePoint sites as a site collection administrator.
  • Demonstrated expertise in Microsoft SharePoint 2013.
  • Ability to obtain IT certification per DoD 8570.01-M / IAT Level II within 30 calendar days of indoctrination
  • TS/SCI Security Clearance Required

#ISDCJ

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #CJI #SDPOST #DPOST

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