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Customer Service Intern

Customer Service Intern

Requisition ID 
2017-33371
# of Openings 
1
Job Location 
USA-MD-Towson
Job Function 
Administration
Security Clearance Level 
None
Full/Part Time 
Part Time

More information about this job

Job Description

 

Overview

An internship can be the perfect way to start a career! General Dynamics Information Technology’s Health and Civilian Solutions Division is pleased to announce our 2016 Summer Internship Program. Our internship program will allow for work-based learning in conjunction with admissible academic credit. In addition, we aim to create an experience that will provide students insight into our industry and offer the guidance/mentorship to establish personal career goals and aspirations.

Program Structure

Our program is designed to provide the structure and organization of a daily work routine along with a monthly workshop for professional instruction and team building exercises. Professionals from our various departments will participate to give students a specific and versatile perspective from an industry and ‘real-world’ point of view.

 

Customer Service Intern will:

  • Investigate and resolve software issues for customers.
  • Answer phone calls and emails regarding customer issues.
  • Log incidents and defects in ticketing system.
  • Manage issue resolution escalating through 3rd level support as needed.
  • Maintain and cultivate relationships with customers.
  • Provide feedback to product team on incidents; defects and feature. Requests.
  • Assist with the creation and management of product documentation. 
  • Conduct software testing as needed.

Education

 

Education and Internship Requirements :

 

  • Students must be enrolled Full Time at an accredited College or University.
  • GPA requirement is 3.0 and above as verified by transcripts.
  • Must meet qualifications for the internship as outlined in the requisition.
  • Possess Strong verbal and written communications.
  • Possess problem solving and decision making ability
  • Successfully pass a background check and drug test.

Qualifications

Qualifications:

  • 0-1 years of related experience supporting engineering; information technology or other technical operations.

 



Part time availability is acceptable. Candidate must have excellent computer skills in the area of general Microsoft Office Applications. A highly motivated individual with solid writing; communication; and organizational skills is desired. Must be able to multi-task and work independently with direction. Candidate must have excellent computer skills in the area of general Microsoft Office Applications. A highly motivated individual with solid writing; communication; and organizational skills is desired. Must be able to multi-task and work independently with direction. An educational background and/or degree goal in the areas of Information Systems; or Business Administration is a plus. Desire and passion to learn Ability to apply theory towards developing business and technical skills. 


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. 

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