The Senior Desktop Support Technician leads and provides Deskside/Tier II as well as remote support to end-users including Senior Executive Service (SES) personnel. Must demonstrate very strong interpersonal skills as well as provide excellent customer service. The Senior Desktop Support Technician’s responsibilities include:
i) Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
ii) Minimum Certification: CompTIA A+
iii) Desired Certification: ITILv3, Network+, MCP
i) 3-5 years of directly related experience providing Deskside/Tier II and remote support to end users
ii) Significant demonstrated hands-on experience with ITSM tools (ServiceNow, Remedy)
iii) Significant demonstrated hands-on experience with Operating Systems (Windows, Mac, and others)
iv) Considerable demonstrated experience administering Active Directory
v) Experience with VDI Infrastructure
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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