The Senior Systems Engineer/Senior Manager of Operations reports directly to the Program Manager and leads the Infrastructure Services Team consisting of Engineering Solutions; End User Computing Platforms, Network Services Integration, Management & Monitoring; Unified Communications; Application Implementation & Operational Support and Test Environment Coordination. The position is responsible for the successful day-to-day operations of the Department’s infrastructure services and operations.
Requires a hands-on IT operations leader that manages the referenced support teams and provides both tactical and strategic guidance on running a secure, reliable and available infrastructure operations that meets or exceeds Customer expectations.
The Senior Systems Engineer/Senior Manager of Operations works with the Federal Customer, Program Staff and multiple stakeholders to identify, recommend, develop, implement, and support technology solutions that improve the Customer’s IT experience and addresses operational challenges and risks.
Analyzes infrastructure support needs, evaluates technical solutions, and applies industry best practices to provide responsive and effective solutions that align with Customer’s Technology Roadmap.
Supervises, coordinates and/or performs additions and changes to hardware and operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.
Participates in engineering reviews and leads engineering and operations governance across Infrastructure Services.
The Senior Systems Engineer/Senior Manager of Operations serves as the primary lead for engineering solutioning projects from requirements definition through implementation. He/she manages the day-to-day operations of assigned programs, including technical work, staff supervision, financial and business development activities.
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