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IT Service Management (ITSM) Tool Architect

IT Service Management (ITSM) Tool Architect

Requisition ID 
# of Openings 
Job Location 
USA-OK-Oklahoma City
Job Function 
Information Technology
Security Clearance Level 
Full/Part Time 
Full Time

More information about this job

Job Description

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at government agencies in the aviation and other transportation fields.


The IT Service Management (ITSM) Tool Architect will:

  • establish system requirements for ITSM tools through analysis of existing enterprise-sale infrastructure system elements (as-is) and planned changes to these elements (to-be)
  • develop tool architectures to fully support present requirements while considering future cross-functional needs and interfaces
  • provide direction and support to tool developers across process and technology (hardware, software, network communications) designs and implementation
  • ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application
  • ensure that the common operating environment is compliant with the Agency enterprise architecture and applicable reference models
  • evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action
  • provide daily supervision and direction to staff


  • Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
  • Masters degree preferred


  • 15-20 years of related systems engineering experience
  • experience with Remedy
  • requires MCSA or CompTIA A+
  • experience with other ITSM platforms like Cherwell, ServiceNow, or other, preferred
  • CISSP, SSCP, Security+, or another ISO 17024 or ANSI accredited security certification, preferred

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.



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