General Dynamics Health Solutions (GD Health Solutions), part of General Dynamics Information Technology (GDIT) is seeking a Content Management Specialist to support a dynamic and fast-paced call center.
The ideal candidate will have ample experience to prove:
Working with the project management team, the Content Management Specialist ensures that all knowledge management articles and call scripts are current, loaded into the Customer Relationship Management System (CRM), and available for use by the Call Center. The Content Management Specialist will work with the client as new materials are developed to ensure they are made available to the Call Center in a timely manner; due to the nature of this program, there will be emergency situations that may require the Content Management Specialist to work long hours on occasion in order to ensure the Call Center has the information needed.
Key Responsibilities Include, but are not limited to:
Candidates must be willing to submit resumes to be included in the final proposal submission to the Client. Employment is contingent upon contract award.
Bachelors Degree in English, Journalism or a related discipline.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
Software Powered by iCIMS